Shipping policy
Free Shipping on US Orders of $99 or more!
We are offering FREE SHIPPING on all domestic orders over $99* Just meet the $99 threshold on any purchase and you'll automatically receive a standard domestic free shipping option during check out, all you have to do is shop!
Free Shipping is only valid on US orders with a merchandise total of $99 or more. Turn-around time for free shipping is 5-10 business days. Standard rates apply to all other shipping methods offered. Orders must be placed by 12:00 pm PST (Monday-Friday) in order to ensure same or next day shipping. Not available for all locations in Alaska, Hawaii and US territories.
US Shipping & Handling
Most orders are shipped within 1-2 business days. Orders that come in over the weekend, and/or include custom, or temporarily out-of-stock items, may be slightly delayed. Standard domestic orders are shipped via FedEx (Home Delivery/Smart Post) or U.S. Mail, and are delivered within approximately 2-9 business days.
Please note: FedEx does not deliver to Post Office Boxes or Military Bases.
US Express Shipping & Handling
Guaranteed express shipping is available via FedEx/UPS Monday thru Friday at an additional fee. In order to guarantee same or next day shipping, orders must be placed by 12PM PST. U.S. Express Mail Service is available by special request for customers looking to expedite their shipments with P.O. Boxes or addresses in Alaska, Hawaii, or any US territory. (Note: this service may take 1- 2 business days to arrive). Please contact our Customer Service team at 1-800-755-8697/ (213) 484-3882 to arrange a U.S. Express Mail shipment.
Express shipping is available for IN-STOCK items only. Backordered items will be shipped separately via standard post at no additional cost. Please contact us should you have any questions regarding availability. Please note: Saturday Delivery is only eligible for orders placed on Friday’s by 2PM PST.
INTERNATIONAL SHIPPING & HANDLING
International/World (*Including Canada)
Customs and Import Duties
• Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
• THE MOON+HEART your package DDU, “duties and taxes unpaid”, and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
• We regret that we cannot be held responsible for any confiscations by customs. PLEASE BE AWARE THAT WE WILL NOT ISSUE REFUNDS/CREDITS FOR SEIZED ITEMS THAT ARE NOT RETURNED TO US.
• Packages returned as unclaimed or refused which have incurred returned shipping charges will be billed to your credit card.
• For more information regarding your country’s custom policies, please contact your local customs office.